Payment & Refund Policy

Last Updated: September 26, 2025

1. Advance Payment: 30%

To initiate a project and secure your dedicated slot in our production schedule, a non-refundable 30% advance payment is required. This confirms your commitment and allows us to allocate the necessary resources, including designers, developers, and project managers, exclusively for your project. This initial step ensures a smooth and timely start.

2. Stage 2 Payment: 30%

An installment of 30% of the total project cost is due within 5 business days after the project officially commences. This payment covers the initial design mockups, wireframing, and foundational development work. It ensures that the project maintains momentum as we move from the planning phase to active creation.

3. Final Balance: 40%

The remaining 50% balance is due upon final project delivery, just before the official handover. This includes the transfer of all project files, source code, administrative credentials, and the "go-live" deployment to your hosting environment. We will provide a complete project demonstration to ensure your full satisfaction before this final payment.

4. Additional Notes

Payment Methods:

We accept payments via UPI, Direct Bank Transfer Razorpay for international clients.

Late Payments:

Timely payments are crucial for keeping the project on schedule. Delays in payments may result in a corresponding delay in project timelines.

Cancellation Policy:

Once a project has commenced, the 30% advance payment is strictly non-refundable as it covers initial resource allocation and administrative costs.

5. Refund Policy Summary

Refunds may be considered under the following circumstances:

  • Non-Delivery: If we fail to deliver any work within the agreed-upon timeframe.
  • Failure to Meet Milestones: If we are unable to complete key project milestones after payments have been made.

To request a refund, please submit a detailed email to adwebcomicagency@gmail.com . Each request is evaluated on a case-by-case basis.

6. Why This Structure Protects Both Parties

This milestone-based payment structure is designed for mutual protection. It ensures that you, the client, only pay for completed stages of work, providing transparency and accountability. For us as an agency, it guarantees fair compensation for the work delivered at each phase. This fosters trust, professionalism, and a healthy partnership.

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